Hospitality Services
Provide guests with an exceptional experience
Kings Service Solutions is a turnkey housekeeping partner providing departure cleaning, full maintenance cleaning, floor care, and related services tailored to each resort’s needs. We assume the responsibility for all aspects of housekeeping while working together with resort management.
Our Specific Services
Deep Cleaning
A deep clean gives housekeeping a clean slate; units can be cleaned more efficiently without the presence of deeply embedded stains. Allergens are less prevalent, and rooms smell fresher. Not only is deep cleaning a worthwhile investment in customer satisfaction, but appliances will show less wear and carpet will have a longer life span.
Inventory Control
Kings Services Solutions offers inventory control and maintenance reporting at no charge as a part of our detailed inspection of every unit. To prevent guest room supplies from becoming depleted, physical inventories are taken every time a unit is to be occupied. Housekeeping reports replaces missing items from inventory supplied by property management. Since many of the items are billable, this process can reduce the cost of expenditures.
Floor Care, Drapery & Upholstery
The maintenance of carpet and fabric-based items affects the true cleanliness of a unit more than any other element. The cleaning process can be compromised unless a system is in place to regularly remove the dust, odors, and foreign particles that can stay behind in carpet and fabric.
Traffic Area Carpet Clean
As a part of our service, all carpeted areas in a unit are cleaned, except where pieces of furniture are located, and even those areas are cleaned where they are visibly soiled.
Quality Control
KSS Audit Ready
Quality audits emphasize the importance of housekeeping quality in the guest
experience. We have an internal inspection process which is set to exceed our Business Partners expectations every day.
Assessment
The facilities are physically inspected to determine traffic patterns, frequency of use, environmental conditions, and composition of materials to be cleaned. Our Area and District Managers are all trained and certified.
Reporting
We discover maintenance concerns before the guest arrives. Our staff documents and reports the problems provided by management team. This service provides us with the 'intel' to reduce guest complaints.
Our DNA
Approach
Our housekeeping services approach involves streamlined standardization of processes that result in consistent outcomes every single time.
Ethos
Our strong ethos is working in partnership with our hotel and resort business partners to ensure guests always receive the best possible experience.
Culture
Our culture defines our outcomes. With the right people and the right training, all while working within a culture that celebrates them, we can produce positive results.
What We are Proud of:
Wyndham Hotels & Resorts
We performed high-quality carpet and floor care along with detailed cleaning of all guest rooms and staff office areas. A special disinfectant was added as an extra step to help eliminate the COVID-19 virus.
